When you log into Online Banking for the first time after our upgrade, you will be required to enter your EXISTING Login ID and Security Code (see below).
Your LOGON ID is your existing online banking login ID. Your Logon ID must contain at least 6 characters. If your login ID is less than 6 characters, you must enter leading zeros to make it the minimum 6 characters.
Your SECURITY CODE is the word security in lower case letters + the last 4-digits of the Primary Account Holder’s Social Security Number.
Example: If the last 4-digits of the Social Security Number are 1234 then your Security Code is security1234
You will be prompted to change your Security Code after first time login in.
If you experience an “unable to validate” error message, then you should delete cookies and cache from your browser. You can also try the login on a different browser. Deleting Cookies and Cache is usually found on your browser’s settings under “privacy”.
To continue strengthening the protection of your financial information, Valley Credit Union is introducing an upgraded login security experience that replaces outdated security questions with a faster, more secure verification method. Beginning Tuesday January 27th, security questions will no longer be used when logging into Online or Mobile Banking. Instead, you will receive a One-Time Passcode (OTP) directly on your phone via text or voice call whenever you log in from a new device, browser, or location. This enhanced approach provides stronger defense against unauthorized access and ensures a smoother login process—no more remembering old answers. To avoid service interruptions, it is essential that your phone numbers on file are accurate and up to date. You can easily review and update them within Online or Mobile Banking, or by contacting us at (503) 364-7999. Keeping your phone numbers current ensures you continue enjoying secure, seamless access to your accounts.
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