When you log into Online Banking for the first time after our upgrade, you will be required to enter your EXISTING Login ID and Security Code (see below).
Your LOGON ID is your existing online banking login ID. Your Logon ID must contain at least 6 characters. If your login ID is less than 6 characters, you must enter leading zeros to make it the minimum 6 characters.
Your SECURITY CODE is the word security in lower case letters + the last 4-digits of the Primary Account Holder’s Social Security Number.
Example: If the last 4-digits of the Social Security Number are 1234 then your Security Code is security1234
You will be prompted to change your Security Code after first time login in.
If you experience an “unable to validate” error message, then you should delete cookies and cache from your browser. You can also try the login on a different browser. Deleting Cookies and Cache is usually found on your browser’s settings under “privacy”.
The Oregon DMV had their information hacked and everything that they have on file was taken. Umpqua bank was also hacked in a similar attack. We recommend that members lock their credit report with all 3 credit bureaus and learn about the credit freeze system and how you can unlock it with a special pin when you need to access your credit report for any reason.
Here is the contact information for each of the credit bureaus: Get in touch with the three major credit reporting agencies: Equifax, Experian, and TransUnion. You can request a credit freeze online, by phone, or by mail. Here are the contact details:
Equifax: Visit their website (www.equifax.com) or call 1-800-685-1111.
Experian: Visit their website (www.experian.com) or call 1-888-397-3742.
TransUnion: Visit their website (www.transunion.com) or call 1-888-909-8872.
And as always, our member service crew is here to help and answer any questions we can! (503) 364-7999 or memberservices@valleycu.org
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