Skip to main content

New Valley Credit Card Information

Valley Credit Union is excited to announce our partnership with a new credit card processor to better serve your Mastercard credit card needs. This will mean a few changes to your account, and we want to make sure you know exactly what’s happening.
Your new credit card will come with the following new features:
24/7 Cardholder Service: Call 1 (503) 364-7999 for balance inquiries, payment information, transaction history, statement requests or to dispute a charge.
CardHub Web: Real-time credit card information, including transactions, pending activity, payment information, custom alerts, travel notifications and much more. Available in the mobile app after logged in – select “Cards”. For web access go to http://www.valleycu.org Select “Resources” – Online Services - Mobile Banking / Remote Deposit for additional information.
Contactless Transactions: Your new card will include the latest chip technology including support for contactless transactions.
Safe and Secure: Every chip transaction and every contactless transaction includes a unique code, helping to protect against fraud and keep your information safe.
Contactless Card Symbol: Look for the contactless symbol on the payment terminal. Save time every time you tap.
 
Recurring Activity Checklist:
The account number and expiration date on your new card will change along with CVC code on the back. It is vitally important to update your account information on all recurring charges or credits that you have authorized on your MasterCard credit card.
Do you pay any of these items with your MasterCard credit card?
What other recurring charges do you see listed on your statements?
What day of the month does each payment normally post?
 
Why am I receiving a new Credit Card?
Valley Credit Union is changing the credit card processor to better serve your Credit Card needs. This change requires that a new card be issued.
Will my interest rate change as part of this conversion and card issue?
No. Your Interest rate and other terms in your account will not be changing.
Will I have a new PIN number so I can access cash from my credit card?
You will no longer receive a PIN in the mail and your old PIN will not work with the new card. You may select your unique PIN by calling the number on the activation label and choosing the correct option.
My existing card does not expire for quite a while; can I continue using my existing card until expiration?
No. Your existing card will not work after June 24th. Instructions will come with your new card to ensure it is ready to use on or after June 24th.
My spouse and I both have Valley MasterCard credit cards, and I only received one card. Will my spouse receive a card?
Yes, as a security feature, all cards being issued with this conversion will have a unique number and will arrive separately. However, you will continue to receive only one bill, regardless of the number of cards on the account.
What do I need to do if I have preauthorized or recurring payments that are tied to my existing Valley Credit Card?
To ensure there is no interruption in recurring or preauthorized payments (such as monthly telephone, electricity, gas bills, insurance, clubs) contact the merchant by June 24th with your new card number and expiration date.
Will the due date for my credit card payment change?
No.  Your due date will stay the same
Will I need to send my payment to a new location after the conversion?
Yes. The new address will be included on the statement. If you pay this bill through online bill payment, you will need to update the card number and mailing address to P.O. Box 2711, Omaha, NE 68103-2711 after June 24th to ensure that your payment reaches the processor by your due date.
I set-up my monthly Credit Card payment as an automatic ACH transfer, payroll deduction or as a recurring transfer, Do I have to make any changes?
To ensure there is no interruption in automated payments, contact the provider of this service (ie; another bank or bill pay service) by June 24th , with your new card number and payment address of P.O Box 2711 Omaha, NE 68103-2711
 
Will my previous card history transfer to my new card number so I have access to the information if needed?
No,  you will not be able to access statements/history online after June 24th, so we recommend you save the statements to your computer or print hard copies, before this date.
How do I use my Valley chip card?
If the places you shop have chip enabled registers, simply insert your chip card and authorize the transaction by signing your name. If they do not have chip enabled registers, swipe the card and sign your name the same as always. For phone or online transactions, nothing changes.