Careers

If you are interested in working at Valley, you may download a Valley Employment Application and email your resume with salary requirements and cover letter to management@valleycu.org or mail your completed application with resume and salary requirements to:

Valley Credit Union
Attn: Management
PO Box 12903
Salem OR 97309

Front Desk Coordinator

Valley Credit Union is currently seeking a part-time front desk coordinator to be responsible for greeting members, answering a multiline phone system and providing administrative support.

Pay Rate: $11-$13 DOE
Location: Valley Credit Union
Hours: Part Time, Monday - Thursday 12-5PM & Friday 8:45AM-2PM

Essential duties and responsibilities:
• Greeting members and answering telephones; referring and transferring members to the appropriate staff.
• Answering general inquiries in person and by telephone.
• Maintaining a neat and orderly lobby.
• Referring existing and new members to a colleague or service partner who has specific expertise.
• Be able to assess and respond professionally and appropriately to escalated calls and complaints
• Keeping abreast of all credit union promotions.
• Participating with staff in training to improve knowledge of products and operating procedures.
• Process daily outgoing mail for pick up
• Performing other duties as assigned.

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.


• Member Service – Manages difficult or emotional member situations; responds promptly to customer needs; meets commitments.
• Interpersonal Awareness - The ability to notice, interpret, and anticipate others' concerns and feelings, and to communicate this awareness empathetically to others.
• Written Communication - The ability to express oneself clearly in business writing.
• Team Work - As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.
• Oral Communication - The ability to express oneself clearly in conversations and interactions with others.
Organization
• Diversity - Supports and promotes an environment that holds opportunities for all, regardless of race, disability, ethnicity, gender, culture, and age.
• Ethics – Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support – Follows policies and procedures; supports organization’s goals and values; completes administrative tasks correctly and on time.
Self-Management
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.
• Dependability - Follows instructions; responds to management direction; takes responsibility for own actions; completes tasks on time or notifies appropriate person with an alternate plan.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent.
• Initiative - Ability to initiate actions based on one owns interpretation or understanding of situation.
• Professionalism - Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question.
• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Motivational Support - The ability to enhance others' commitment to their work as well as self.
• Innovation - The ability to develop, sponsors, or support the introduction of new and improved method, products, procedures, or technologies.


The ideal candidate would possess:
• High school diploma or general education degree (GED) required.
• Some college coursework in Business Administration or closely related field preferred.
• Minimum of 1 year of Receptionist experience is required plus 1 year of customer service or financial institution experience.
• In lieu of Receptionist experience candidate may have at least one year of front line experience from credit union or bank. An example would include a Teller, Member Service Representative, Financial Service Coordinator/Representative, Greeter, etc.
• Must be computer literate including proficiency with Microsoft Word, Excel and Outlook.
• Experience working at a financial institution is preferred.
• Excellent communication skills.
• Must be dependable, organized, self-motivated.

Full-Time Member Service Representative (Teller)

Valley Credit Union is searching for a full-time Member Service Representative to join our team.

Full-Time (40hrs a week)
Salary Dependant on Experience

Job Functions:

  • To respond to inquiries and requests regarding debit cards and credit card accounts.
  • To open, close, respond to inquiries about, and otherwise provide service for share certificate accounts.
  • To open, close, respond to inquiries about, and otherwise provide service for individual retirement accounts.
  • To input data into the credit union data processing system to effect service to members or to insure vital account records are properly maintained and stored.
  • To perform transactions as needed including deposits, withdrawals, transfers, loan payments, money order sales and other transactions members may require.
  • To assist members in filing disputes for ACH, share draft, debit card, and credit card transactions.
  • To assist members with ordering account access devices, including debit cards, credit cards, PINs, and checks.
  • To assist members with establishing, unlocking, or other requests for support for the credit union online access.
  • Attend to any and all other member service needs and/or other duties as assigned.

Minimum Requirements:

  • High school diploma (or equivalent)
  • Must be able to communicate effectively and should possess good reading, writing, and math abilities.
  • Must be able to operate standard office equipment and be competent in the operation of a computer terminal and software required to perform job duties.
  • Strong computer skills, including working knowledge of Microsoft Office software programs
  • Self motivated, detail oriented and able to apply creative approach to their job responsibilities
  • Must be able to manage multiple tasks concurrently.
  • A desire to volunteer and be involved in the local community

Experience Required:

  • Prior work experience in a credit union or other financial institution is REQUIRED

Part-Time Member Service Representative (Teller)

Valley Credit Union is searching for a part-time Member Service Representative to join our team.

Part-Time (15-30) hrs a week
Salary Dependant on Experience

Job Functions:

  • To respond to inquiries and requests regarding debit cards and credit card accounts.
  • To open, close, respond to inquiries about, and otherwise provide service for share certificate accounts.
  • To open, close, respond to inquiries about, and otherwise provide service for individual retirement accounts.
  • To input data into the credit union data processing system to effect service to members or to insure vital account records are properly maintained and stored.
  • To perform transactions as needed including deposits, withdrawals, transfers, loan payments, money order sales and other transactions members may require.
  • To assist members in filing disputes for ACH, share draft, debit card, and credit card transactions.
  • To assist members with ordering account access devices, including debit cards, credit cards, PINs, and checks.
  • To assist members with establishing, unlocking, or other requests for support for the credit union online access.
  • Attend to any and all other member service needs and/or other duties as assigned.

Minimum Requirements:

  • High school diploma (or equivalent)
  • Must be able to communicate effectively and should possess good reading, writing, and math abilities.
  • Must be able to operate standard office equipment and be competent in the operation of a computer terminal and software required to perform job duties.
  • Strong computer skills, including working knowledge of Microsoft Office software programs
  • Self motivated, detail oriented and able to apply creative approach to their job responsibilities
  • Must be able to manage multiple tasks concurrently.
  • A desire to volunteer and be involved in the local community

Experience Required:

  • Prior work experience in a credit union or other financial institution is REQUIRED