Branch Experience Manager - February 2026

The Branch Experience Manager is responsible for the overall leadership, performance, and day-to-day operations of a single-branch credit union with approximately $110 million in assets. This role oversees all branch functions, including new accounts, and teller operations, while ensuring exceptional member service, regulatory compliance, staff development, and achievement of organizational goals. The Branch Experience Manager serves as a key leader in promoting the credit union’s mission, values, and community presence, and acts as a primary point of contact for members and staff. The Branch Experience Manager reports to the CEO.

 

Key Responsibilities:

Branch Operations & Leadership

-Lead daily huddles with your team and serve as a role model by championing, coaching, and holding staff accountable.

-Ensure staff accurately serve members by using core banking and other workflow systems to maintain complete and reliable records.

-Plan and direct branch operations to successfully pass all audits and performance reviews while aligning with the organization’s strategic plan.

-Write, edit, and communicate all procedures related to the branch operations.

-Meet regularly with branch staff to coach performance, discuss career goals, and identify development opportunities that help them to learn and grow.

-Drive branch growth through a consultative sales approach that meets the needs of both members and the community and meets or exceeds all sales goals.

-Exercises authority level and decision-making skills to employ sound judgement, protect the credit union’s interests, maintain knowledge of and adhere to all standards on internal and external policies and procedures, and BSA regulations. Understands and complies with security procedures at all times.

-Maintain a strong risk management framework for lending, sales, and member onboarding.

-Conduct risk assessments and develop mitigation strategies for lending and operational risks.

-Ensure all member-facing activities comply with applicable regulations.

 

Leadership & Culture

-Lead and develop high-performing teams within the branch staff

-Promote a culture of member service, responsible growth, and risk awareness.

-Provide staff coaching, training, and performance development.

-Work collaboratively with the senior leadership team on credit union strategy, planning, and member impact initiatives.

-Represent the credit union in the community by participating in events and organizations - be the local "face" of the credit union

 

Desired Qualifications and Skills:

-Have a minimum of three years of progressive experience in financial institution operations (preferably in a Credit Union).

-Have a minimum of two years of supervisory experience leading a team.

-Knowledgeable in all positions to assist members when staff are absent. From taking loan applications to opening new accounts and providing teller services, ensuring top-notch service.

-Natural disposition will present a positive and professional image to all members and employees

-Enthusiastic “can-do” attitude, with excellent oral and written communication skills required. 

-Deep knowledge of federal and state regulations that are applicable to credit union operations.

-Strong understanding of sales operations, product development, and member service.

-High School Diploma or equivalent required, a bachelor’s Degree is preferred.

-Bilingual (Spanish) preferred but not required.

 

Employee Benefits:

-Competitive salary and annual incentive

-100% employee paid medical, dental, vision, life, and disability coverage

-100% match of 401k contribution up to 5% of salary

-Annual Incentive Pay

-Generous PTO and paid holidays

-An organizational culture that is committed to your success

 

If you are interested in working at Valley, please mail your application and resume to management@valleycu.org or mail your completed application to:

Valley Credit Union
Attn: Management
PO Box 12903
Salem OR 97309

Valley Employment Application